Cancellation Policy:

In the event of a cancellation, the following charges will apply:

STANDARD CANCELLATION POLICY: 

For individual bookings of less than 5 rooms, and bookings not considered a group, the following cancellation policy applies:

• If cancelled up to 48 hours before arrival, no fee will be charged.
• If cancelled less than 48 hours before arrival, or in case of a no-show, 100% of the first night will be charged.
• If you are a no-show, 100% of the first night will be charged.

Pre-paid bookings: If your booking comes with a pre-payment condition it will not be possible to cancel or change your booking free of charge.

PRE-PAID RESERVATIONS

Advance Purchase Rates: Our Advance Purchase Rates (APR) are discounted rates and are made with the condition that they are prepaid and are completely non-refundable. Bookings with our APR Rates cannot be modified or cancelled free of charge, and no refunds will be made. If you cancel the booking, or if you are a no-show, you will still be charged the full amount of your booking.

GROUP BOOKINGS:

For bookings of more than 5 rooms our group cancellation policy will apply. If your group booking comes with a pre-payment condition the below cancellation policy will not apply.

Cancellation fee:

• If cancelled at least 8 weeks prior to arrival, no cancellation fee will be charged.
• If cancelled between 6-8 weeks before arrival date a 15% cancellation fee applies
• If cancelled between 6-4 weeks before arrival date a 50% cancellation fee applies
• If cancelled within 4 weeks before arrival date a 100% cancellation fee applies.

PEAK DATES POLICY: 

On some peak dates through the year, different cancellation policies will apply to all bookings. Please refer to your booking confirmation for further details.

GROUP RESTAURANT CANCELLATION POLICY

• It is possible to cancel up to 10% of the confirmed number of guests up to 3 days prior to the scheduled reservation.
• Cancellations received with less than 3 days notice will be charged in full.

Important information:

Full payments shall be paid before check-in.

• Guests are required to show identity cards / passports for identification upon check-in.
• Please note that all Special Requests are subject to availability and additional charges may apply.
• Please inform us in advance of your expected arrival time. You contact us directly with the contact details provided in your confirmation.